ONLINE STORE AND SERVICING - COVID-19 UPDATE
ONLINE STORE AND SERVICING
COVID-19 UPDATE

Water Filter Cartridges

Filters & Cartridges

Water filter cartridges are used to reduce sediment, chemicals and many other contaminants from your water. Usually your cartridge requires replacement as part of routine servicing, not the entire filter system. It is important to maintain your cartridges and replace them on time according to the manufacturers recommendation for optimal results all year round. Please note, cartridges may be subject to replacement earlier than the recommended period depending on individual usage and varying water quality.

When your water filter cartridge is up to date with its replacement, you ensure that your family is receiving cleaner, filtered water that tastes great and is better for you. Our range of cartridges generally require replacement every 12 months (depending on the quality of your water and how much you use it). For your convenience, we provide a free reminder service to let you know when your cartridge is due for replacement.

FAQS: Cartridge Replacement

Why do I need to change my cartridge?

Your water filter works by trapping contaminants and preventing them from coming through to the tap. Eventually, your filter can become full of the chemicals and nasties it filters out and needs to be replaced to ensure that you continue to receive clean, healthy water.

If you live in an area with particularly ‘hard’ water or with a lot of contaminants, your filter may not last quite as long. It is possible that you may notice you need to change your filter as the water starts to smell or taste different. You may even begin to notice a chlorine taste or smell. However, sometimes you may not notice any change at all.

We offer a free courtesy reminder service to all customers. We will call you to advise when it’s time to change your filter. This will help ensure that your water filtration or purification system is always working at its best.

How do I change my water filter cartridges?

Information about how to change your water cartridge is available on our website, and we also offer support and assistance over the phone.

Call 1300 808 966 today to get in touch with our dedicated Customer Support Team.

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