One of the most important health decisions you can make for your family is the quality of your water.

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We believe good health begins with good water. We have been helping Australian families experience the benefits of filtered and purified water for more than 20 years. As a family-owned Gold Coast business, we’ve grown into one of Australia’s biggest and best water filtration businesses through our commitment to quality products. We have an ongoing commitment and focus on providing personalised service that earns the ongoing loyalty of our customers.

We believe that one of the first and easiest steps anyone can take to improve their health is to improve the quality of their water.  Not only is it better for your health, but it’s better for your wallet and better for the environment.

Put simply, filtered water tastes better, feels better – and is better!

We’re here to provide ongoing support and service – be it choosing the perfect product, installing your water filtration system or having our service technician make a house call.

Whether you’re a customer or an employee, we consider you part of the Pure Water family. For us, your health and well-being are what matters most, and we genuinely believe in what we do.


NEED HELP? 1300 808 966

Available Australia Wide

Our goal is to ensure all Australians have access to a fresh source of healthy filtered water. That’s why we service most major Australian metropolitan areas and also ship our products Australia wide!

Our friendly and knowledgeable Service Technicians and Burleigh Heads based Customer Service Support team are ready to assist with the maintenance of your Pure Water System.

Our Technicians provide a comprehensive, quality cartridge replacement and maintenance service for your home or business water filtration or purification system that is timely and convenient. Typically, most carbon cartridges require replacement every 12 months. When you are due for a cartridge replacement and service, our friendly team will give you a courtesy call to organise a service time that is convenient for you. This is just another way that we are working to ensure you continue to enjoy the best quality water possible.

We also proudly provide an ongoing after sales support service from our Burleigh Heads Customer Service Centre to both serviceable and non-serviceable areas across Australia.

To find out if we have a Service Technician near you, simply hover over our interactive serviceable areas map to find out more.

If you have any questions or queries about our serviceable areas, or you would like to book in a service, please contact our team directly on
1300 808 966.

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Service Areas

Hover to view our in-home serviceable areas.

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