Water filtration systems for home, business and adventure

What's the difference between water filtration and water purification?

Filtration and purification are related but not quite the same thing, and it's a common question from our customers: 

• Filtration uses a physical barrier, like a carbon block or fine filter, to trap sediment, chlorine and other contaminants as water passes through.
  
  
• Purification goes a step further, often using a process like reverse osmosis to push water through a fine membrane that removes a much wider range of impurities, including fluoride and heavy metals. 

Most of our benchtop and under-sink filters focus on filtration, giving you great-tasting, healthier water for everyday use. Our reverse osmosis systems first filter the water, then purify it, so you end up with some of the cleanest drinking water available for your home.

How do I know which water purification system is right for my home?

It depends on your water source, your household size and what you're trying to fix, whether that's taste, odour, chlorine or something else entirely. Homes on town water and homes relying on tank water often need different setups, so we'll always ask about your water supply before recommending a system. 

If you're mainly concerned about the water from every tap in your kitchen, a benchtop or under-sink system is usually enough. For homes that want protection throughout the whole house, including the shower and laundry, a whole-house system is worth considering. 

Our Gold Coast-based team is happy to talk through your situation over the phone, and we never recommend more systems than you actually need.

Do I need a licensed plumber to install a water filtration system?

Some of our systems, like our bench-top filters, are designed for a simple DIY install with no plumbing experience needed. Others, particularly under-sink and whole-house systems, involve connecting to your existing plumbing and are best left to a professional. 

Depending on your location, we may be able to recommend an experienced installer, or you're welcome to use your preferred licensed plumber. Either way, our knowledgeable team is available to provide product advice and installation guidance to help ensure your system is installed correctly.

How often should I replace my water filter cartridges?

This depends on the type of cartridge and how much water passes through it, but most of our filter cartridges are rated by time and by litres, whichever comes first. For example, many of our popular cartridges are designed to last about 12 months under normal household use. 

Water quality varies across Australia, so households with hard water or tank water sometimes need to replace cartridges a little sooner. Many of our customers appreciate our cartridge reminder service, which helps take the guesswork out of knowing when it's time to replace a cartridge.

Can I use a water purification system with tank water?

Yes. Tank water and town water present different filtration challenges. While town water is treated before it reaches your home, tank water can contain sediment, bacteria, organic matter and other naturally occurring contaminants. We offer specific tank water versions of several of our benchtop and under-sink filtration systems, designed to suit rainwater supplies.

We also offer a range of washable sediment cartridges that can be removed, rinsed and reused between scheduled replacements. This helps remove built-up sediment, maintain water flow and keep your filtration system performing at its best.

If you're unsure which system is right for your water source, our experienced team can help you choose the most suitable solution for your home.

If you let us know your water source when you get in touch, we'll point you toward the right option for your home.

Contact us or shop online

If you're ready to enjoy cleaner, better-tasting water at home or at work, our experienced Australian team is only a phone call away. We'll help you choose the right water purification system, arrange installation with our own technicians, and stay in touch with ongoing support for as long as you own your system. Give us a call on 1300 808 966, or browse our range to get started today.