As a business who proudly stands behind the quality of their products, we provide a 3-Year Parts & Labour Warranty to all customers on most of our product range. *Due to varying water quality across Australia, this excludes cartridges.

We also provide an Extended Service Warranty to all of our customers who continue to service their water purification system(s), beyond the initial 3-Year Parts & Labour Warranty. The Extended Warranty covers call out fees and labour charges, and our customers will only have to pay for the parts replaced, if within a serviceable area. If outside of our serviceable area, the Extended Warranty will cover shipping charges, customers will only have to pay for the parts replaced.

Please note, the Extended Warranty excludes Whole House and Water Softener Systems.

As a valued Pure Water Systems customer, the Extended Warranty (beyond the initial 3-Year Warranty) is available for the entire period that the customer chooses to have their system(s) serviced by Pure Water Systems. This could ultimately be a lifetime! We want to ensure your system is running at its best and providing you with the most optimum water possible, therefore to be covered, your system is required to be serviced by us, on time and in accordance with the manufacturers recommended ongoing time frame.

In all cases, the commencement date of this warranty period will be determined as the actual date of purchase, as documented on the customers’ Pure Water Systems account.

If at any point beyond the initial 3-Year Warranty period you decide not to continue servicing with Pure Water Systems, your Extended Warranty will unfortunately be void, meaning charges for repairs and labour will be at the customers’ expense.

In any event that you need assistance, or have any questions, concerns or claims, please call us directly on 1300 808 966.

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