We believe good health begins with good water. We have been helping Australian families experience the benefits of filtered and purified water for more than 30 years. As a family-owned Gold Coast business, we’ve grown into one of Australia’s biggest and best water filtration businesses through our commitment to quality products. We have an ongoing commitment and focus on providing personalised service that earns the ongoing loyalty of our customers.
We believe that one of the first and easiest steps anyone can take to improve their health is to improve the quality of their water. Not only is it better for your health, but it’s better for your wallet and better for the environment.
Put simply, filtered water tastes better, feels better – and is better!
We’re here to provide ongoing support and service – be it choosing the perfect product, installing your water filtration system or having our service technician make a house call (in our serviceable areas).
Whether you’re a customer or an employee, we consider you part of the Pure Water family. For us, your health and well-being are what matters most, and we genuinely believe in what we do.
Our Promise To You
STAFF IN THE KNOW
Every Pure Water Systems team member is passionate about health and wellness. We also consider ourselves ‘water nerds’ and we make it our business to ‘immerse’ ourselves in the water filtration industry, in addition to knowing all there is to know about our own products. We remove the confusion and provide simple solutions, tailored to suit your individual needs. That’s why we’re proud of our reputation as trusted experts.
PREMIUM PRODUCTS YOU CAN RELY ON
Most of our water filtration systems are assembled by our technicians in Australia – we like to be ‘hands on’. When it comes to maintaining the ongoing quality of your filtered water, our submicron triple action carbon block technology Hi-Tech Optimiser Cartridge (HTO) is the hero of Australian water filters, backed by NSF certification. The HTO is made by the world pioneers of carbon block technology exclusively for Pure Water Systems – for simply superior filtration.
PEACE OF MIND - GUARANTEED!
As further support of the confidence and belief we have in our products and our knowledge, we have created our unique PURE Quality Customer Satisfaction Guarantee. This includes a 30-Day Money Back Satisfaction Guarantee – if for any reason you’re not happy, then we’re not happy. We’ll find an alternate solution or offer a refund - simple! We also provide a 3-Year Parts and Labour Warranty on all systems.
SERVICE & SUPPORT
As a family-owned business trading for almost 30 years, we’ve grown into one of Australia’s biggest and best water filtration companies. You don’t stay in business for that length of time without creating a large and loyal customer base. As a valued customer, you’ll receive a free reminder service when your system is due for scheduled maintenance or regular service. That’s just another way in which we can make life easier and more convenient for you. As an added benefit, whether you choose to take advantage of our professional in-home servicing from one of our own technicians (in our serviceable areas), or if you prefer to service your system yourself, you’ll only pay for the cost of the cartridge. There’s no call out fee OR postage for regular scheduled services – now that’s real value.
We ensure that our products do what they say they will do – provide you with PURE, fresh, filtered water.
Tastes better, feels better, IS better!