Our friendly service staff are standing by for your enquiry

At Pure Water Systems, we pride ourselves on follow up service. This is critical to long term serviceability of your water purifier. Every year when your filters are due, we'll call you and where practical, we will visit and clean and sterilise your system for you, at no extra charge. For outlying country areas, we will mail your replacement cartridges, with simple instructions. Instructions for replacing filter cartridges and servicing, can be found here on our website.

Pure Water Systems, maintains a customer database of over 100,000  Australia wide, with many of our customers being with us from the time of conception in 1986 (thanks Mr & Mrs Aked, one of our first customers).

Strong focus on traditional service which includes: yearly personalised reminders for service, a direct line to our customer service division, dedicated and professional customer service operators, extended trading hours including Saturday till 12noon to meet the needs of our customers with busy lifestyles, free in-house service in most areas, 3 year extended warranty and preventative Maintenance schedules - call now to discuss your options.

*Join over 100,000 other customers around Australia and receive a service that you haven’t experienced for some time.

Instructions for connecting your water purifier

Instructions for changing / replacing water filters

Our helpful service staff are just a phone call away...

For all service enquiries - Free call:  1300 808 966

Purifier -  Filter - Request for replacement cartridges

One of our friendly service advisors will contact you promptly, and arrange for our service technician to come to your home or have your filters mailed directly to your nominated address.