One of the most important health decisions you can make for your family is the quality of your water.
We believe good health begins with good water and we’ve been helping Australian families experience the benefits of filtered water for more than 20 years. As a family owned Gold Coast business, we’ve grown into one of Australia’s biggest and best water filtration businesses through our commitment to quality products and a focus on providing personalised service that earns the ongoing loyalty of our customers.
Choosing a healthy lifestyle means different things to different people. However, we believe that improving the quality of your water is a really easy way to start. Put simply, it tastes better, feels better – and is better!
We’re here to provide ongoing support and to service your needs in whatever way is best for you – be it choosing the perfect product, installing your water filtration system or having our service technician make a house call.
Whether you’re a customer or an employee, we consider you part of the Pure Water family. For us, your health and wellbeing is what matters most and we genuinely believe in what we do.
Our goal is to ensure all Australians have access to a fresh source of healthy purified water. That’s why we service most major Australian metropolitan areas and also ship our products Australia wide!
Our friendly and knowledgeable Service Technicians and Burleigh Heads based Customer Service Support team are ready to assist with the maintenance of your Pure Water System.
Our Technicians provide a comprehensive, quality Cartridge replacement and maintenance service for your home or business system that is timely and convenient. Typically most carbon Cartridges require replacement every 12 months. When you are due for a Cartridge replacement and service, our friendly team will give you a reminder call and organise a service time that is most convenient for you. This is to ensure you are enjoying the best quality water possible.
We also proudly provide an ongoing after sales support service from our Burleigh Heads Customer Service Centre to both serviceable and non-serviceable areas across Australia.
To find out if we have a Service Technician near you, simply hover over our interactive serviceable areas map to find out more.
If you have any questions or queries about our serviceable areas, or you would like to book in a service, please contact our team directly on 1300 808 966.